The industry’s fastest scanning system, which supports smooth data integration, has contributed to the creation of a high value-added BPO service through cooperation between Japanese and Chinese companies.
SharedWIN provides a comprehensive outsourcing service for back-office operations. We interviewed the company president about how BancTec’s image solution has been utilized for the company’s BPO service which requires SharedWIN to work collaboratively with its Dalian Center (China) where a large scale operation system is established.
- As outsourcing is costly, the company wished to handle data entry operations within the company.
- The company wished to establish a high quality data integration system which allows for data exchange between SharedWIN and the Dalian Center.
- The solution provides integrated functions which benefit performance, cost and service.
- The solution has proven reliability, as it has already been introduced to many mail-order companies and Japan Post.
- Correction work was eliminated thanks to the low ratio of misreads, resulting in cost reduction.
- Speedy and smooth data integration between Japan and China was realized.
- Data entry operations are now conducted within the company.
- The ratio of misread information on forms, including alphanumeric characters, became low.
- Number of complex forms sent and received by e-mail was reduced.
- Stable operation supports smooth work.
(2008.06)
The information in this example is current as of the date of creation, and may be subject to change in the future.
